Delivery & Returns

Delivery & Returns

 

Order Confirmation:

 

As an industry expert, we know how important it is for you to receive your order promptly. That's why we have a pre-authorisation process in place, ensuring that your card won't be charged until we have verified the availability of your chosen product. This allows for immediate dispatch, but rest assured that any delays due to backorders will be promptly communicated and resolved.

 

Order Delivery:

 

Get your order processed and shipped quickly with our efficient system. If your item is in stock, we'll dispatch it within 5 working days, sending you tracking details once it ships. With a delivery time of 5-10 business days, you'll have your order in no time. Trust our reliable service for a hassle-free experience.

 

Damages:

 

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@flexxyfurniture.com so that we can open an insurance claim on your behalf.

 

 

Cancellations & Refunds:

 

In the unlikely event that you need to cancel your order, please do so within 48 hours to avoid any potential additional fees. If your order has already been dispatched, any costs for returning the item will be your responsibility. Refunds can only be processed to the original payment method used.

Return with ease within 14 days from delivery date! Our policy allows for hassle-free returns on new/unused items with attached product tags. Shop confidently knowing that in the rare case you need to return an item, we've got you covered.